Frequently Asked Questions
Everything you need to know about shopping at Guitar Shop.
Do you perform a professional setup on guitars before shipping?
Yes, every instrument undergoes a multi-point inspection and professional setup by our in-house luthiers to ensure it is stage-ready the moment it arrives.
How do you ensure guitars aren't damaged during transit?
We use heavy-duty, double-walled corrugated boxes and specialized internal padding. All shipments are fully insured and require a signature upon delivery for your peace of mind.
What is your return policy for instruments?
We offer a 30-day satisfaction guarantee. If you aren't in love with your new gear, you can return it in its original condition for a full refund or exchange.
Do you offer financing options for high-end gear?
Absolutely. We partner with several financing providers to offer flexible monthly payment plans, including 0% APR options for qualified buyers.
How long does shipping typically take?
Orders for in-stock items are processed within 24 hours. Standard domestic shipping typically takes 3-5 business days depending on your location.
Are your products covered by a warranty?
All new instruments come with the full manufacturer's warranty. Additionally, Guitar Shop provides a one-year limited warranty on all certified pre-owned equipment.